Warrior Transition Command
Warrior Transition Command

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Community Support Network

Each organization listed offers products and services that are either free, covered by insurance, or significantly reduced in price with all costs being disclosed up front and prior to any agreement between the organization and all wounded, ill and injured Soldiers, Veterans, their Families and Caregivers.

In accordance with Warrior Transition Command (WTC) guidelines, all non-governmental organizations must clear a registration and review process to be listed. Download the Community Support Network fact sheet for more information.

 

Organization Registration

Organizations interested in supporting wounded, ill and injured Soldiers, Veterans, their Families and Caregivers and adding their name to the Community Support Network Directory should complete the registration form.

How is this network unique from other networks? To be included in the Community Support Network, the services or products offered are either free, covered by insurance, or significantly reduced in price with all costs being disclosed up front and prior to any agreement between the organization and all wounded, ill and injured Soldiers, Veterans, their Families and Caregivers.

To register, organizations should review the Community Support Network brochure (PDF) and return the completed and signed registration form via email to usarmy.pentagon.medcom-wtc.mbx.communitysupportnetwork@mail.mil. For questions or concerns, email the address provided here or call 703-428-8347.

 

Directory of Products, Services and Other Resources

AW2 Eligibility and Enrollment

The impact that support from local communities has on our population is difficult to measure; in fact, it is priceless. Participants in the Community Support Network are local organizations that offer a wide variety of products and services to wounded, ill and injured Soldiers, Veterans, their Families and Caregivers to help them with transition and adjustment to their new normal. Products and service resources are listed to the left (if viewing from a desktop) or above (if viewing from a handheld device).

 

Frequently Asked Questions

For Soldiers, Veterans, Families and Caregivers

For Prospective Community Support Network Organizations

 

For Soldiers, Veterans, Families and Caregivers

How do I find a service dog?

Service dogs are a specific category in the Community Support Network (CSN) Directory of Services and Resources. Go to the CSN “Service Dogs” page.  All participating organizations have been advised that they must comply with Army Directive 2013-01 to appear in this heading. The “Animals” heading provides additional resources such as “assistance” and “companion” animals.

How do I search for an organization that’s in my community?

In the future, we have plans to update the CSN database to be searchable by geography. Currently, each organization has information listed below their name to indicate the areas they serve.  To search for an organization, go to http://www.wtc.army.mil/support network/index.html. The left-hand side of the screen contains a menu. Within that menu, you can search for organizations by name or by category. To search by name, select the “Alphabetical List” hyperlink. To search by category, select the category of goods or services you are looking for, and a page containing the organizations providing the goods or services you are looking for will open.

Am I allowed to use goods and services from organizations in my local community that are not members of the CSN?

Yes. The CSN offers a directory of organizations that have applied and met the guidelines for participation in the CSN.  While the directory is regularly updated, it is not exhaustive of all of the resources that may be available in your community. If you identify a resource or organization in your community that you think would be helpful to other wounded, ill and injured Soldiers or Veterans, please refer them or contact us for further consideration.

What type of services do CSN organizations provide?

CSN organizations provide a wide variety of goods and services for wounded, ill and injured, Soldiers, Veterans, their Families, and Caregivers including but not limited to:

Does the Army back/endorse the organizations listed in the CSN directory?

No. Participants in the CSN are external organizations that have agreed to specific terms and conditions in order to be a participant of CSN.  AW2, the Warrior Transition Command, the U.S. Army and the U.S. Department of Defense do not endorse these organizations and are not responsible for the content of their websites.

Does CSN screen participating organizations?

 Yes.  A routine check is done on each organization that submits a registration request to become a member of the CSN.  This check is done to ensure the organization is not listed on the State Department’s Anti-Terrorism Watch List and they have an overall satisfactory rating with different agencies including:  Better Business Bureau (BBB), Charity Navigator, GuideStar and others.  While the CSN Program Manager also checks for reviews and ratings from additional sources, the Warrior Transition Command (WTC) cannot guarantee or endorse any organization and recommends all individuals do their own research before engaging with any organization.  If an organization does not meet and maintain a standard level of performance, they will not be allowed to participate in the CSN.  Your organization evaluations and feedback are important tools which help us monitor the performance of participants of the CSN program.

Does CSN solicit organizations for participation?

 No.  All organizations that register with CSN have been referred or have found and approached CSN on their own accord.

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For Prospective Community Support Network Organizations

How do I become a member of the Community Support Network (CSN)?

The Warrior Transition Command (WTC) CSN strives to be inclusive of organizations that demonstrate support for wounded, ill and injured Soldiers, their Families and Caregivers.  All organizations that submit the necessary, completed forms and have successfully cleared the registration process will be added to the CSN.  Organizations can find registration information on the Organization Registration section of this page or by requesting registration materials from the CSN Manager.   Completed registrations may be submitted to CSN in person, by fax, email, or mail.  Registration requests will be processed within 72 business hours of receipt.

Once my registration is accepted, may I indicate on my marketing materials (website, brochures, etc.) that my organization is a partner of, affiliate of or endorsed by WTC?

No. The Army does not endorse non-federal entities. The registration form requires all participants to sign a document acknowledging their understanding of these endorsement limitations, and the CSN section of the WTC website also includes an endorsement disclaimer.

If my organization’s information is inaccurate or out-of-date on the WTC website, who should we contact to update the information?

For any changes to your organization’s information or if you have any questions about the CSN please email usarmy.pentagon.medcom-wtc.mbx.communitysupportnetwork@mail.mil.

Does the WTC solicit organizations for participation in the CSN?

No.  All organizations that register with the CSN have been referred or have found and approached CSN on their own accord.

Does the CSN screen participating organizations?

Yes.  A routine check is done on each organization it to ensure they are not on listed on the State Department’s Anti-Terrorism Watch List and they have an overall satisfactory score with different agencies including:  BBB, Charity Navigator, GuideStar and others.  While CSN also checks for reviews and ratings from additional sources, WTC cannot guarantee or endorse any organization and recommends all individuals do their own research before engaging with any organization.   If an organization does meet and maintain a standard level of performance as set forth by WTC, they will not be allowed to participate in the CSN.

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Disclaimer: Wounded, ill and injured Active Duty Soldiers (including Reserve and National Guard Soldiers while on active duty) need to obtain an ethics opinion if the value of any individual gift or donation they receive exceeds $350 or if various gifts from the same source in a calendar year exceed $1000.

Disclaimer: Participants in the CSN are external organizations that have agreed to share information about the WTC Community Support Network with their members and to support wounded, ill or injured Soldiers, Veterans, their Families and Caregivers. AW2, the Warrior Transition Command, the U.S. Army and the U.S. Department of Defense do not endorse these organizations and are not responsible for the content of their websites.